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Client asking for extra work? Send the boundary before saying yes

When a client says “can you also add…” it is easy to overexplain, apologize, or absorb the work to avoid conflict. A better reply is calm, specific, and clear about what changes.

What you are probably trying to decide

The client asked for one more thing. You need to answer without giving away unpaid work.

What to watch before replying

  • Confirm what was originally included
  • Name the new request as additional scope
  • Quote an added cost or ask for approval
  • Avoid sounding defensive or passive-aggressive

Clarify this before committing

  • Is this a one-off addition or part of a bigger pattern?
  • Does the request affect delivery date?
  • Should this be a change order, a new milestone, or a separate project?

Quick answers

How do I politely say extra work costs more?

Say the request is doable, then clearly explain that it falls outside the original scope. Give the client a simple choice: approve the added cost, swap it for something already included, or save it for a later phase. This keeps the tone collaborative while making the boundary explicit.

What if the client says it should be included?

Point back to the agreed deliverables instead of arguing about intent. A useful reply is: the original scope covers X, this new request is Y, and we can either keep the original scope, add the work for a fee, or swap it for another item. Options reduce friction while protecting your time.